Updated February 26, 2021 at 9:00 a.m.
The safety and well-being of our members and team members are always our top priority. As we continue to proactively monitor updates about COVID-19, we want to provide you an update related to the re-opening of our branch lobbies.
Starting Monday, March 1st, the following EMUCU branch lobbies will be accessible by appointment only:
Members will not be able to enter the branch lobby without a previously scheduled appointment.
You may submit a request to schedule an appointment starting February 26th, for March 1st or later.
To make a branch lobby appointment, click here.
To ensure the health and safety of our members and team members, there will be guidelines in place that we ask you to adhere to while visiting our branches, including:
- Face Masks – Please wear a face mask at all times while inside the branch. We can provide a mask if you do not have one.
- Six-foot Distance – Please maintain a safe 6-foot distance between you and others at all times. There will be star graphics on the floor for your convenience marking 6 feet between each star.
The current situation still calls for caution and based on the best health and safety guidance, we will continue to offer drive-thru services and drive-thru pickup appointments. You can schedule a drive-thru pickup appointment at our Bristol Road, Jackson Road, and South State Street branch locations only.
To make a drive-thru pickup appointment, click here.
Our drive-thru services are available: Monday – Friday: 8:30 a.m. – 6:00 p.m. and Saturday: 9:00 a.m. – 2:00 p.m.
When you schedule an appointment through our online form, a team member will contact you based on your preferred method of contact. We will work with you to establish a date, time, and location for an appointment. You will receive a confirmation email with the details of your appointment.
We encourage you to access your account 24/7 using our EMUCU Mobile App, Online Banking, and ATMs. Please also contact us during our regularly-scheduled business hours by calling our Contact Center at 866-923-2385 or emailing us at umcu@umcu.org.
Thank you for your patience and understanding as we work through this together. We are excited to start serving you in-person again and will continue to provide updates.
Updated January 5, 2021 at 2:50 p.m.
EMUCU is committed to being a source of support and reliable information for our members. As the federal government has started to issue economic stimulus checks to millions of Americans, we wanted to provide you with easy methods to deposit your check, as well as other important information that can help you avoid scams and decide how to use the money.
RECEIVING YOUR CHECK
This round of economic stimulus checks was scheduled to be issued starting late-December for those eligible individuals with direct deposit information already on file with the IRS or Social Security. The issuance of paper stimulus checks will follow, and that process is expected to begin in early January and continue throughout the month. As with the first round of payments under the CARES Act, most recipients will receive these payments by direct deposit. For Social Security and other beneficiaries who received the first round of payments via Direct Express, they will receive this second payment the same way.
DEPOSITING YOUR CHECK WHILE SOCIAL DISTANCING
If you are expecting to receive a paper check from the IRS, we want to remind you of the quick and easy ways you can deposit it into your EMUCU account.
OTHER HELPFUL INFORMATION
The IRS has established a webpage with all the additional details you’ll need, along with a payment lookup tool to determine the status of your individual payment. Visit https://www.irs.gov/coronavirus/economic-impact-payments.
Please be aware of ongoing scams that involve the stimulus checks. If you receive an email, voice mail, or text message regarding your payment which requests personal information, that is a red flag for a scam. Here’s an example of such a scam - “Further action is required to accept this payment into your account. Continue here to accept this payment …”. The IRS does not make these types of phone calls nor do they send unsolicited texts or emails to consumers.
There are no processing fees involved with the stimulus payments, and you should avoid anyone or any business asking you to make an upfront payment.
Lastly, while each situation is different, UMCU encourages all of our members receiving stimulus payments to carefully consider their options before making any decisions about these funds. Options could include boosting an emergency fund, saving for a down payment (car or house), paying down debt, or using the funds for essential expenses such as housing and utilities. EMUCU has financial counselors available to answer your questions and provide assistance.
If you have any questions or concerns regarding the stimulus check, please call our Contact Center at 866-923-2385 or email umcu@umcu.org.
Stay healthy and stay safe.
Updated November 18, 2020 at 4:30 p.m.
As we continue to proactively monitor updates about COVID-19, we have determined, based on the best health and safety guidance, that the current situation requires immediate attention. For the well-being of our members and team members, effective Wednesday, November 25, 2020, the following branches will be available to our members, providing Drive-Thru services only, and introducing Drive-Thru Pickup.
South State Street Drive-Thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Jackson Road Drive-Thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Carpenter Road Drive-Thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Bristol Road Drive-Thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
While our lobby services will not be available until further notice, you can schedule a Drive-Thru Pickup appointment at our Bristol Road, Jackson Road and South State Street branch locations only.
This service allows you to make cash withdrawals, get a replacement card, open an account, apply for a loan, initiate a wire transfer, have documents notarized, close an account, and much more.
When you schedule an appointment through the online form, a team member will contact you based on your preferred method of contact (phone or email). We will work with you to establish a date, time, and location for an appointment. You will receive a confirmation email with the details of your appointment.
To make a Drive-Thru Pickup appointment, click here.
Please note that the following branches will not be open until further notice:
Plymouth Road
William Street
Michigan Union
Pierpont Commons
EMU Student Center
U-M Dearborn
Genesee County Building
Genesys Health Park
EMUCU Headquarters offices are also not open until further notice.
We encourage you to access your account 24/7 using the EMUCU mobile app, online banking at EMUCU.org, and ATMs. Please also contact us during our regularly-scheduled business hours by calling our Contact Center at 866-923-2385 or emailing us at umcu@umcu.org.
Please note: EMUCU ATM daily withdrawal limits have been adjusted so members can do multiple withdrawals up to $1,500 a day rather than just $500.
We will provide further updates and detailed information as the situation develops. As a reminder, you can find all of EMUCU’s Coronavirus updates on our website here.
Together, we are going to make it through this challenging time. As our valued member, we want you to know your well-being and success are always our priority.
Updated June 6, 2020 at 10:00 a.m.
The safety and well-being of our members and team members is always our top priority. We stand together with you against racism, prejudice, and injustice, and we aim to support you during the ongoing pandemic of covid-19. With this in mind, we want to provide an update related to the re-opening of EMUCU branch lobbies.
Starting Monday, June 15th, the following EMUCU branch lobbies will be accessible by appointment only:
Plymouth Road
William Street
South State Street
Jackson Road
Carpenter Road
Bristol Road
To ensure the health and safety of our members and team members, there will be guidelines in place that we ask you adhere to while visiting our branches, including:
- Face Masks – Please wear a face mask at all times while inside the branch. We can provide a mask if you do not have one.
- Drive-Thru Lanes – If you prefer not to wear a mask, we ask that you please use the drive-thru lanes available at our South State Street, Jackson Road, Carpenter Road and Bristol Road branches.
- Six-foot Distance – Please maintain a safe 6-foot distance between you and others at all times. There will be star graphics on the floor for your convenience marking 6 feet between each star.
Members will not be able to enter the branch lobby without a previously scheduled appointment. You may submit a request to schedule an appointment starting today (6/5), for
June 15th or later.
To request an appointment, please click the following link, complete the form and a member of our team will reach out to coordinate with you: https://secure2.umcu.org/appointment/EMUCU/memberAppointment.aspx
As always, you can access your account 24/7 using
online banking, the
EMUCU mobile app or any
CO-OP Network ATM. During regularly-scheduled business hours, you can call our Contact Center at 800-968-8628.
Thank you for your patience and understanding as we work through this together. We are excited to start serving you in-person again and will continue to provide updates.
Updated May 11, 2020 at 1:47 p.m.
Your well-being is our top priority and, together, we will get through these challenging times.
With the constantly changing landscape and the stay at home order recently extending to May 28th, many local organizations and businesses have been left to make tough decisions and changes as they shift their business strategies.
Though we understand you may not have needed help in the past, we wanted to remind you that we’re here for you. Click here to see all of the Financial Relief Assistance options available to you.
If you have any questions or would like to discuss your options, EMUCU representatives are available by calling 800-968-8628, emailing umcu@umcu.org or through the messaging feature on the EMUCU mobile banking app.
Drive-through service is still available at select EMUCU branch locations including Jackson Road, State Street and Carpenter Road in Ann Arbor or Bristol Road in Flint. We also want to remind you there are multiple ways to access your account, deposit checks, make transfers, pay bills and more with these social distancing banking solutions.
As you purchase groceries for your family, order items online from local businesses or pick up supplies at the hardware store, we hope you will consider keeping your EMUCU Visa credit card at the top of your wallet. With no annual fee, low interest rates and the opportunity to earn cash back on all purchases with the EMUCU Visa Cash Rewards card, your EMUCU credit card is a great go-to card of choice.
Together, we’re going to make it through this uncertain time, and your well-being and success will always be our priority.
Updated April 21, 2020 at 9:00 a.m.
We’re here for you. As you start deciding what to do with the funds from your stimulus check, EMUCU’s Financial Education Specialist is here with helpful suggestions to consider. Click here to watch the latest video in our Financial Wellness series.
Updated April 16, 2020 at 4:04 p.m.
EMUCU is committed to being a source of support and reliable information for our members. As the federal government starts sending stimulus checks to millions of Americans this week, we wanted to provide you with information about what to expect, easy methods to deposit your check, resources that can help you decide how to use the money, and more.
HELPFUL RESOURCES
We encourage you to attend EMUCU’s new financial wellness webinar that covers topics including the CARES Act and strategies to help you manage your money during this crisis. You can find an upcoming schedule of our webinars and register for them on our website here.
EMUCU is also providing one-on-one financial counseling by phone to discuss any high priority issues or concerns you may be having during this time with our Financial Education Specialist. You can schedule an appointment here: https://bit.ly/3er8f3q
RECEIVING YOUR CHECK
The first round of economic stimulus checks was scheduled to be issued starting mid-April, for those individuals with direct deposit information already on file with the IRS or Social Security. The issuance of paper stimulus checks will follow, and that process is expected to begin in May and continue throughout the summer.
DEPOSITING YOUR CHECK WHILE SOCIAL DISTANCING
If you are expecting to receive a paper check from the IRS, we want to remind you of the quick and easy ways you can deposit it into your EMUCU account.
EMUCU Mobile Banking App – the remote check deposit feature on the mobile app allows you to conveniently deposit checks using your smartphone or tablet! Click here to watch a full tutorial.
ATMs - EMUCU has ATMs available that allow you to deposit checks right to your account. See a full list of our ATMs here. As an EMUCU member, you also have free access to any of the 30,000 CO-OP Network ATMs that are available nationwide. Click here to find a CO-OP ATM near you.
Branch Drive-thru - Though we encourage you to try one of the above methods, our branch drive-thru locations are also available. Click here to see available locations.
If you have any questions or concerns regarding the stimulus check, please call our Contact Center at 800-968-8628 or email umcu@umcu.org.
Stay healthy and stay safe. Together, we're going to make it through this.
Updated April 14, 2020 at 4:43 p.m.
As we continue to put the safety and well-being of our members and team members at the forefront, we wanted to remind you there are multiple ways to access your account, deposit checks, make transfers, pay bills and more while you're social distancing.
Click here to view our Social Distancing Banking Solutions and see all the ways you can stay connected.
To enroll in online banking, click here.
To see full tutorials for features on our mobile banking app, click here.
To find a full list of EMUCU ATMs, click here or find a CO-OP Network ATM near you here.
If you have any questions or need assistance, please call our Contact Center at 800-968-8628 or email umcu@umcu.org.
Updated April 8, 2020 at 3:39 p.m.
Your well-being is our priority. As we work together, we will get through these challenging times. Our purpose has always been and continues to be to work together for our shared success.
We want to assure you that EMUCU is here for you. The following services and products are available to you and you can find more details by clicking this link.
- EMUCU representatives are available via phone at 800-968-8628, via email at umcu@umcu.org and via the mobile app
- EMUCU representatives are available at our drive-through branch locations
- For payment relief, please contact us regarding our loan skip-a-payment program
- For Visa limit increases for current EMUCU credit card holders, please contact us
- For refinancing loans from other financial institutions, we have low-rate products available and no payment is required for the first 60 days
- For supplemental cash, our Helping Michigan loan is available
- For balance transfers, our low-rate Visa credit cards are available
- Financial education sessions and one-on-one discussions are also available
Also, as a reminder, your money is safe at EMUCU and is insured up to $250,000 by the National Credit Union Administration (NCUA), an independent agency of the U.S. government. Learn more about the NCUA at www.ncua.gov.
Additionally, the Federal Trade Commission (FTC) has issued guidance to protect yourself from fraud which can be found on their website here: https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing. EMUCU will not send emails or call you asking for your full account number and/or social security number.
Together, we are going to make it through this challenging time. As our valued member, we want you to know your well-being and success are always our priority.
Updated April 8, 2020 at 2:52 p.m.
EMUCU is here for you and ready to help in any way we can.
As part of that commitment, we are pleased to announce the new Helping Michigan Loan. With this loan, you can receive a low-rate personal loan* at 8.99% APR (fixed) for up to $2,000.
Please call our Contact Center at 800-968-8628 to discuss your options with an EMUCU team member.
Updated March 24, 2020 at 4:00 p.m.
Due to the state mandated stay at home order protocol surrounding COVID-19, and in the interest of the health and well-being of our members and team members, the EMUCU Annual Meeting will proceed as a conference call.
The EMUCU Annual Meeting Conference Call will be held on Tuesday, March 24, 2020 at 5:00 p.m. EST. Both members and team members are invited to participate. To join the conference, please call into 1-510-338-9438. The access code is 624 071 958.
Thank you for being a valued member.
Sincerely,
EMUCU
Updated March 23, 2020 3:05 p.m.
We continue to monitor updates about COVID-19, and for the safety of our members and team members, effective Tuesday, March 24, 2020, the following branches will be available to our members and will be providing drive-through services only.
South State Street Drive-thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Jackson Road Drive-thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Carpenter Road Drive-thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Bristol Road Drive-thru Hours
Monday – Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Please note that the following branches will not be open until further notice:
EMU Student Center
William Street
Michigan Union
Pierpont Commons
Plymouth Road
U-M Dearborn
Genesee County Building
Genesys Health Park
EMUCU's Headquarters Office will also not be open until further notice.
We encourage you to access your account 24/7 using the EMUCU mobile app, online banking and ATMs. Please also contact us during our regularly-scheduled business hours by calling our Contact Center at 800-968-8628 or emailing us at umcu@umcu.org.
Also, we're here to help. We have programs and services available that can help ease the impact of unexpected disruption of income such as our loan skip-a-payment program* as well as the opportunity for a credit limit increase to members who are current EMUCU Visa credit card holders. If you are in need of assistance, we encourage you to call our Contact Center at 800-968-8628 and an EMUCU team member will help discuss your options.
Additionally, we offer low-rate products that can help support or supplement your finances as well. Quickly and easily apply for any of the below offers through EMUCU’s mobile banking app, online banking or by calling 800-968-8628.
- Save money with a low rate Visa Platinum Optimum starting at just 8.99% APR or earn cash back monthly on all purchases with a Visa Platinum Cash Rewards credit card starting at just 12.99% APR
- Take advantage of an auto loan with rates starting as low as 1.99% APR** (applicable for new purchases and refinancing from other institutions)
- Enjoy a low rate recreational vehicle loan starting as low as 3.99% APR** (applicable for new purchases and refinancing from other institutions)
- Use the equity in your home to consolidate debt, pay for educational expenses and more with no closing costs on a home equity line of credit***
As a reminder, you can always access your account 24/7 using ATMs, online banking or the EMUCU mobile app. We continue to follow guidelines and best practices to ensure the safety and well-being of our members, team members and communities we serve.
Updated March 18, 2020 at 3:00 p.m.
As the Coronavirus continues to affect the country and economy, we understand that these can be difficult times. If you have been impacted by events caused from COVID-19, please remember we are here to help you.
We have programs and services available that can help ease the impact of unexpected disruption of income such as our loan skip-a-payment program* as well as the opportunity for a credit limit increase to members who are current EMUCU Visa credit card holders. If you are in need of assistance, we encourage you to call our Contact Center at 800-968-8628 and an EMUCU team member will help discuss your options.
Additionally, we offer low-rate products that can help support or supplement your finances as well. Quickly and easily apply for any of the below offers through EMUCU’s mobile banking app, online banking or by calling 800-968-8628.
- Save money with a low rate Visa Platinum Optimum starting at just 8.99% APR or earn cash back monthly on all purchases with a Visa Platinum Cash Rewards credit card starting at just 12.99% APR
- Take advantage of an auto loan with rates starting as low as 1.99% APR** (applicable for new purchases and refinancing from other institutions)
- Enjoy a low rate recreational vehicle loan starting as low as 3.99% APR** (applicable for new purchases and refinancing from other institutions)
- Use the equity in your home to consolidate debt, pay for educational expenses and more with no closing costs on a home equity line of credit***
As a reminder, you can always access your account 24/7 using ATMs, online banking or the EMUCU mobile app. We continue to follow guidelines and best practices to ensure the safety and well-being of our members, team members and communities we serve.
Updated March 16, 2020 at 3:15 p.m.
For the safety of our members and team members, due to COVID-19, effective Tuesday, March 17, 2020, all EMUCU branch lobbies will be available by appointment only. To schedule an appointment, please email your respective branch's email address (below) and a member of our team will reach out to coordinate with you.
We sincerely apologize for any inconveniences this may cause. You can also visit any of our branches with a drive-thru (Carpenter Road, Jackson Road, South State Street, Bristol Road) and our team members will be happy to assist.
As always, you can access your account 24/7 using ATMs, online banking, or the EMUCU mobile app. During regularly-scheduled business hours, you can call our Contact Center at 800-968-8628.
ANN ARBOR
Carpenter Road: carpenter@umcu.org
Jackson Road: jacksonbranch@umcu.org
South State Street: state@umcu.org
William Street: Ewilliam@umcu.org
Plymouth Road: plymouth@umcu.org
Michigan Union: union@umcu.org
Pierpont Commons: PierPont@umcu.org
FLINT
Bristol Road: bristol@umcu.org
Genesee County: countyadmin@umcu.org
Updated March 13, 2020 at 3:30 p.m.
The safety of our members, team members and the communities we serve is our top priority. We continue to proactively monitor the Coronavirus situation and are following guidelines from the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO), U.S. Department of State, and the State of Michigan.
As a reminder, relevant signs of the virus include a cough, fever greater than 100.4 degrees and shortness of breath. Anyone experiencing these symptoms should not go into a branch and contact their medical provider. We are committed to sharing important updates and keeping our members informed. The State of Michigan has a dedicated website to provide updates to the Michigan community at MDHHS Coronavirus. In addition, the health information office at UC Davis developed a helpful video about Coronavirus.
Safeguards regarding the spread of Coronavirus
Person-to-person spread of the Coronavirus in the United States has been detected. The best way to prevent infection is to avoid being exposed to the virus. Practice these good prevention strategies:
- Wash hands frequently with soap and water for at least 20 seconds. Use hand sanitizer if you don't have soap and water.
- Cover coughs and sneezes with a tissue or your elbow and sleeve.
- Stay away from others if you or they are sick; maintain a six-foot distance.
- Clean and disinfect frequently-touched surfaces.
As always you can access your account 24/7 using
ATMs,
online banking or the
EMUCU mobile app. Our
branch inside the EMU Student Center is currently closed due to Eastern Michigan University closing campus buildings. However, during our regularly scheduled business hours, you can also visit our
UMCU branches or call our Contact Center at 800-968-8628.
If you have been impacted by recent events caused from COVID-19, remember that we’re here to help. Please call us at 800-968-8628, email
umcu@umcu.org or send a secure message through online banking or the mobile app if you need assistance. We can discuss options available that may help ease the financial impact of an unexpected income disruption such as short-term loans, loan skip-a-payment programs, and more.
We will continue to monitor this evolving situation and are planning for potential impacts to services and operations should the outbreak spread. We have specific plans for emergency and contingency services to our members that will emphasize the safety of our members and team members. We will provide further updates and detailed information as the situation develops.