If you're having trouble with verification such as issues entering your account number or secondary authentication, try calling back and carefully re-entering the requested information using your keypad to avoid potential errors. Make sure you're in a quiet environment and have your information ready before starting the call. If the issue persists, we recommend contacting EMUCU during business hours to speak with a representative who can help troubleshoot the issue to gain access.
Vic is designed to recognize speech, but background noise, speakerphone use, or unclear phrasing may affect its ability to understand you. For the best experience, we recommend using your phone’s handset, speaking clearly and directly, and minimizing background noise.
When inputting numbers, try listing each number individually ie: two, zero, two, five instead of grouped "twenty twenty-five".
You can also mute your phone and use your phone’s keypad as an alternative input method to avoid any potential background interaction.